Scapa TPP has benefited customers across a broad range of Remedy ITSM Suite and Custom Remedy Implementations

• A US Telco proved out a scalable database, operating system and hardware architecture for Remedy 6 to 7 migration and ongoing scaling to tens of thousands of users.
• A European Telco successfully rolled out a customised ITSM v6 to nearly 2000 users, with repeated scalability and performance testing at quarterly update cycles as features were added.
• A European Telco put in place a systems performance benchmark to ensure systems performance did not regress after version and patch changes to parts of its Remedy system architecture.
• A European financial services organization proved out the connecivity capacity between the AR System client in its branch network and its AR system server.
• An EMEA-based retail organization proved the capacity of its core customer relationship management system, built on Remedy, from branch network, internet and call center.

Please use the Relevant Links on the right to access further information on Scapa TPP for Remedy and ITSM