NEW Release of Scapa TPP for Remedy
With this new release of Scapa TPP for Remedy we are aiming to ensure that we continue to provide the best return on your investment in, and the most complete coverage of, BMC Software®’s Remedy® Action Request System® (Remedy) and IT Service Management™ (ITSM) Suite. How do we do this? By focusing our efforts on Remedy developments and, more importantly, on what our customers and partners have been requesting.
- Improved testing of BMC Remedy ITSM Suite
The creation and structure of tests including custom support for ITSM Back Channel calls, along with the analysis of these, have been simplified allowing tests to be created in a matter of minutes.
- Increased support for Remedy User Tool application deployment (BMC Remedy AR System APIs) and custom applications
- New and improved support for Remedy technology (e.g. Flashboards) as well as updates to other technology (e.g. SOAP, web services, customised extensions to Remedy and ITSM suite etc…)
Benefits of the new release of Scapa TPP for Remedy
The easiest way to describe some of the benefits of using the new release of Scapa TPP for Remedy is to illustrate these with a couple of recent customer stories (from the end of 2011 and beginning of 2012):
Case Study 1 – IT Consultancy Testing Mid-Tier
The Business Problem: Complete performance and reliability testing of a BMC Software ITSM Suite system
This project was undertaken for a leading Information and Communication Technologies Consulting company, employing highly-skilled consultants based in offices across EMEA (Europe, Middle East and Africa) providing effective, mission-critical systems to a wide-range of clients. One such critical system, a BMC Software IT Service Management (ITSM) Suite application utilizing the mid-tier of an Action Request System® or Remedy® system, required testing prior to being evaluated by a prospective client.
Therefore, in a very short timeframe, the ICT consulting company wanted to ensure that:
a) the entire system from client to server, including the mid-tier, could be tested
b) any underlying system issues could be pinpointed and rooted out before the system’s capabilities were demonstrated to their client,
c) performance levels were optimized and the system was stable.
The Solution: Scapa TPP, the professionals’ load testing and capacity planning tool of choice.
The consulting company needed to find a testing solution that would help them demonstrate the capabilities of the system under proposal to a prospective client. They needed to be sure the testing solution was credible and effective and so they began to look around for a tool and a company that would be able to test the performance and stability of their systems – in particular this ITSM and Remedy-based system – quickly and thoroughly. Due to our proven expertise in testing Remedy and ITSM-based systems, Scapa Technologies was invited to undertake a Proof of Concept (PoC).
Upon the successful completion of the initial PoC, Scapa Technologies consultants were also requested to build and run some significant tests that would clearly show how well the new system would perform for their client. Throughout the process – which only took a matter of days – Scapa consultants ably demonstrated the capabilities of Scapa TPP in pinpointing actual and potential system issues, including configuration issues, allowing the ICT consulting company time to make improvements to their system prior to commencing their own PoC.
The Result: A stable, reliable system to demonstrate to their client
The ICT consulting company did not waste time in undertaking what they knew to be essential testing, allowing unforeseen issues to be pinpointed and improvements to be made to their system in a timely manner. Improvements to the system’s CAPACITY, RELIABILITY, STABILITY, SCALABILITY and PERFORMANCE.
The company was able to take their system to their prospective client in the sound knowledge that there were no underlying performance or stability issues that would become showstoppers. In the process, they experienced how quickly they could achieve impactful results through testing with Scapa TPP.
Case Study 2 – SaaS Performance Ensured in 3 days – IT Solutions Provider
The Business Problem: Last minute sanity check before ITSM Suite system deployment
This project was undertaken for a company that is a global leader in developing and implementing smart, technology-enabled solutions for their clients. One of these solutions is to provide a hosted BMC Software ITSM Suite-based system, where a number of their clients would use the “software as a service”, or “SaaS”. However, when the performance of this service began to deteriorate for one of their clients, the company decided that it needed to upgrade the underlying Remedy ITSM software and ensure they understood where any issues lay and where performance improvements could be made. It wanted to:
a) benchmark the system to measure its health,
b) estimate the capacity of the system and
c) ensure that performance levels were improved and optimized.
The Solution: Scapa TPP, a complete testing project in 3 days!.
The company needed find a testing solution to help them understand the current limitations of the system and how to measure the required improvements. Scapa Technologies’ proven expertise in testing Remedy and ITSM-based systems, gave the company the confidence to engage us to create and run some tests on the upgraded system before it was rolled out to their clients.
The Result: A stable, reliable system to demonstrate to their client
A common misunderstanding is that a testing project such as this will take a lot of time to undertake from start to finish. In reality, the Scapa consultant managed to get access to the system, create, build and run the tests and finally analyze the results in one weekend. A complete testing project in three days. In that time, the tests revealed a number of system limitations, including a significantly slow link to a specific engine, and a comprehensive report covering system analysis from end-to-end, client to server, including the mid-tier, was produced.
Why Scapa TPP was selected
Ensuring the performance and reliability of their BMC Software Remedy and ITSM Suite system was the driving force behind both of the aforementioned companies’ decision to select Scapa TPP, based on the following main advantages and benefits:
1) Scapa TPP provides genuine, accurate end user experience.
Its coverage of BMC Software’s Remedy-based and ITSM applications is incomparable, offering the most complete testing and monitoring solution for this type of system, in particular of the mid-tier.
2) Scapa TPP is flexible enough to be able to test customised systems taking into account the customer’s application mix and usage scenarios.
Within a very short timeframe (a few days), it is possible to create and execute end-to-end Remedy and ITSM Suite system tests quickly and easily, without compromising on the accuracy of the results – even with highly complex, customised, mission-critical systems, with thousands of users and countless operational process dependencies.
3) Scapa TPP can be used to provide continual insight into systems‘ performance thereby further increasing its ROI.
Because Scapa TPP can be used on an ongoing basis to monitor and check system performance from end-to-end, and iron out any issues before these start to impact negatively on performance, customer interactions and, ultimately on your business, it will help you achieve the best return on investment (ROI) from your entire system (software applications, hardware etc.).
4) In addition, our expert Scapa consultants who work directly with customers and partners, also work with the Scapa development team to ensure we are providing a best of breed solution within an agile, ever-changing environment.
Scapa Technologies is an Independent Software Vendor with a unique and powerful testing tool: Scapa Test and Performance Platform (TPP), as well as genuine consulting expertise in the area of system and application load and performance testing. Scapa TPP is the only test tool with the power, flexibility and feature list required for the most complete and accurate reliability, performance, capacity and scalability testing of BMC Software’s Remedy Action Request System and ITSM Suite as well as custom applications. With a highly scalable engine technology, tests can be scaled to hundreds of thousands of users, covering the system end-to-end, from client to server (including the mid-tier).
Case Study 3
US Healthcare Organization – Read how Rapid Technologies engaged Scapa Technologies’ consulting services to prove the viability and improve system performance during a BMC Software ITSM upgrade project for a growing US-based Healthcare organization.
Case Study 4
Telco Organization Ensures Mission-Critical Remedy System – Read how, with the help of Scapa TPP, a global communications company ensured the performance of their mission-critical, Remedy-based system during a complex migration project.
For further information, please read our Scapa TPP for Remedy Business Datasheet or contact us.
“Throughout our test cycles, we got excellent customer support from Scapa Technologies. We had their lead senior customer support engineer provide local training on using the tool, extensive local consultancy to help us set up our test environment with Scapa, and specific training on writing scripts to automate users’ behavior. We also had several collaborative troubleshooting sessions via Webex and GoToMeeting. Mr Derek Roberts from Scapa has been instrumental to our success as we were building our test environment and learning about the test tool.”
Cisco Systems Inc., System Test Group
